Stadler Form disclaimer and privacy policy


Mutual understanding
Please read through the following information carefully. By accessing this website, including all subpages belonging to Stadler Form Aktiengesellschaft, you confirm you have understood the following legal information.

As far as parts or individual wording of this text do not or no longer conform to the prevailing legal norms, the remaining parts of the document shall remain unaffected with regard to their content and validity.

Disclaimer
Stadler Form Aktiengesellschaft assumes no warranty or guarantee whatsoever for the topicality, correctness, completeness and quality of the information and data made available. Country-specific technical variants such as power plugs may deviate from the versions of devices in the images shown here. This also applies to all other websites shown directly or indirectly to which you are referred via links (hyperlinks). Stadler Form Aktiengesellschaft is not responsible for the content of external websites. Stadler Form Aktiengesellschaft reserves the express right to amend, supplement or delete information without prior announcement.

Stadler Form Aktiengesellschaft assumes no guarantee that the information, software, documents or other details Stadler Form Aktiengesellschaft has made accessible via the website are free from viruses or other harmful components.

Stadler Form Aktiengesellschaft denies any liability claims for damage of a material or immaterial kind arising from the access or use (or non-use) of the public information, by accessing other websites by links (hyperlinks), by misusing the connection or technical disturbances.

Liability for links
This website contains links to external third-party websites (hereinafter “external websites”) upon the content of which Stadler Form Aktiengesellschaft has no influence. The providers or operators of the linked websites are solely responsible for the content. Stadler Form Aktiengesellschaft has not checked the external websites linked with the website and is not responsible for the content of those websites or other websites linked to external websites. Establishing a connection to external websites shall be at your own risk. Such links will be removed immediately upon becoming aware of violations of the law.

Copyrights
All content of the website and online documents are protected by copyright (all rights reserved). Unless otherwise stated, the rights to the contents rest with Stadler Form Aktiengesellschaft in full. The use of protected contents for publication purposes and any kind of use, whether in electronic, written, direct or indirect form, requires the express permission of Stadler Form Aktiengesellschaft. Every unauthorized duplication and/or distribution of these contents represents a violation of copyright.

All brand names, trademarks, designs and patents named, presented and protected by Stadler Form Aktiengesellschaft or third parties are subject, without limitation, to the regulations of the respectively valid immaterial goods legal provisions or the owner’s rights of the respectively registered owner.

The use or application of the contact details in the imprint for commercial purposes is expressly prohibited without prior written consent from Stadler Form Aktiengesellschaft.

Handling of customer opinions and product evaluations
All written general and product-specific feedback provided by customers is checked manually by Stadler Form Aktiengesellschaft. If necessary, publication will only take place after contacting and clarification with the customer. Stadler Form Aktiengesellschaft reserves the right not to publish comments which are racist, homophobic, insulting or offensive. This also applies to any kind of comment relating to competitors and their products as well as any kind of link to external websites.

 

Data privacy

Stadler Form Aktiengesellschaft, Chamerstrasse 174, 6300 Zug, Switzerland is the operator of the website www.stadlerform.com and the provider of the services offered on that website, and is therefore responsible for the collection, processing and use of your personal data and the compatibility of our data processing with applicable data protection regulations.

Your trust is important to us, and therefore we take the subject of data protection seriously and we take care to ensure appropriate security. Naturally we observe the statutory provisions of the Federal Data Protection Act (DSG), the Ordinance on the Federal Data Protection Act (VDSG), the Telecommunications Act (FMG) and any other applicable data protection provisions of Swiss or EU law, in particular the General Data Protection Regulation (GDPR).

To ensure that you know what personal data we collect from you and for what purposes we use your personal data, we ask you to note the following information.

1.    Accessing our website
Whenever a user visits our website, our servers temporarily store details of each access in a log file. As generally happens whenever a user connects with a web server, the following technical data are recorded without any action by the user, and are stored by us until they are automatically erased after a period of not more than 12 months

  • the IP address of the requesting computer,
  • the name of the owner of the IP address range (usually your Internet access provider),
  • the date and time of access,
  • the website from which our website was accessed (referrer URL) with the search term used (if any),
  • the name and URL of the file called up,
  • the status code (e.g. error message),
  • the operating system on your computer,
  • the browser used by you (type, version and language),
  • the transmission protocol used (e.g. HTTP/1.1)
  • where applicable, your user name as used by you in a registration/authentication process

We collect and process the above data in order to make it possible to use our website (connection set up), to provide a permanent guarantee of system security and stability, and to optimise our web presence, as well as for internal statistical purposes. This represents our legitimate interest in the processing of the data, as envisaged in Art. 6 (1) f GDPR.

2.    Opening a customer account
To place orders in our online shop, you can either order as a guest or open a customer account. When you register for a customer account, we collect the following data

  • first name and surname
  • postal address
  • date of birth
  • email address
  • password

We collect the above data in order to provide the customer with password-protected direct access to his or her basic data as stored by us. The customer can see completed and outstanding orders and manage/change his or her personal data. The legal basis for the processing of your data for this purpose is the consent given by you in accordance with Art. 6 (1) a) EU GDPR.

3.    Purchasing in our online shop
If you wish to place orders in our online shop, we need the following data in order to execute the contract:

  • your first name and surname
  • the billing address (if different from the delivery address)
  • information in regard to payment (depending on the payment method selected)
  • your log in data, i.e. your email address and password (if you are a registered customer)

Unless otherwise specified in this data privacy statement, or if you have not given separate consent in this regard, we will only use the above data for the execution of the contract, i.e. to process your orders, deliver the products ordered and ensure that the correct payment is made. The legal basis for the processing of your data for this purpose is the performance of a contract as envisaged in Art. 6 (1) b) EU GDPR.

4.    Passing on your data to third parties
We only pass on your personal data if you have given your express consent, or if a legal obligation applies, or if it is necessary to do so in order to enforce our rights, in particular to enforce our claims arising from the contractual relationship.

In addition we pass on your data to third parties if this is necessary in regard to the use of the website and the processing of the contract (including outside of the website), i.e. the processing of your transactions. Such third parties include the transport services provider that has been entrusted with the shipping of the goods you have ordered. A service provider to which we pass on personal data that have been collected via the website, and which has or can have access to such data, is our web hosting services provider (Plan.Net Suisse AG, Haus der Kommunikation, Kirchenweg 8, 8008 Zurich). Our website is hosted on servers in Switzerland. The data are passed on for the purpose of the provision and maintenance of the functionalities of our website. This represents our legitimate interest within the meaning of Art. 6 (1) f) EU GDPR.

If we deliver an order before we have received payment, for example in the case of a purchase on account, in order to safeguard our legitimate interests we can obtain a credit report based on mathematical and statistical methods from a credit agency. To do this, we transmit the personal data required for a credit check to the credit agency CRIF AG, Hagenholzsstrasse 81, 8050 Zurich, and we use the information received concerning the statistical probability of default in order to make a balanced decision concerning the establishment, execution or termination of the contractual relationship in question. The credit report may contain probability values (score values) which have been calculated on the basis of scientifically accredited mathematical and statistical methods, and for the calculation of which address data and other data are used. Your protectable interests are taken into account in accordance with the statutory provisions. The purposes as described above represent our legitimate interest in the processing of the data, as envisaged in Art. 6 (1) f) EU GDPR.

Finally, if an online order is paid by credit card we pass on your credit card information to your credit card issuer and to the credit card acquirer. If you decide to pay by credit card, you will be asked to enter all mandatory information. The legal basis for the passing on of the data is the fulfilment of a contract as envisaged in Art. 6 (1) b) EU GDPR. With regard to the processing of your credit card information by these third parties, we ask you also to read the General Terms and Conditions and the Data Privacy Statement of your credit card issuer.

5.    Transmission of data abroad
For the purpose of the data processing operations described in this data privacy statement, we are entitled also to transmit your personal data to third party companies (service providers acting on our behalf) which are located abroad. These third party companies are under an obligation to protect your data, to the same extent as we are. If the level of data protection in a country does not correspond to the level of data protection in Switzerland or Europe, we conclude an agreement to ensure that the protection of your personal data corresponds at all times to the level of protection applicable in Switzerland or in the EU.

6.    Cookies
Cookies help in many ways to make your visit to our website easier, more pleasant and more useful. Cookies are information files which your web browser automatically stores on your computer’s hard disk when you visit our website.

For example, we use cookies to offer you our shopping basket function across several pages, and to temporarily store the data you enter when completing a form on the website, so that you do not have to reenter the data when you access another subpage. Cookies may also be used to enable you to be identified as a registered user after you have registered on the website, without you having to log in again when you access another subpage.

Most Internet browsers automatically accept cookies. However, you can configure your browser so that no cookies are stored on your computer, or so that a message appears when you receive a new cookie. If you deactivate cookies, you may not be able to use all the functions on our website.

7.   Tracking tools
a.    General

In order to ensure that our website meets our customers’ needs and is continually improving, we use the web analysis service provided by Google Analytics. With this service, pseudonymised usage profiles are created and small text files which are stored on your computer (“cookies”) are used. The information generated by the cookie concerning your use of our website is transmitted to servers of the providers of these services, and are stored and prepared for us there. In addition to the data listed in section 1, we may under certain circumstances receive the following information in this way

  • the navigation path by which a visitor arrives at our website,
  • the length of time spent on the website or subpage,
  • the subpage on which the visitor leaves the website,
  • the country, region or town/city from which the visitor accesses our website,
  • the device used (type, version, colour depth, resolution, width and height of the browser window)
  • whether the visitor is a new or returning visitor.

The information is used to evaluate the use of our website, to compile reports on website activity, and to provide additional services associated with website use and Internet use, for the purposes of market research and to ensure that our website meets our customers’ needs. This information may also be transmitted to third parties if this is required by law or if third parties are processing the data on our behalf.

b.    Google Analytics
The Google Analytics service is provided by Google Inc., a company of the holding company Alphabet Inc., which has its registered office in the USA. Before  the data in question are transmitted to the supplier, the IP address is abbreviated within the Member States of the European Union or in other contracting states of the Agreement on the European Economic Area, by the activation of IP anonymisation (“anonymizeIP”) on our website. The anonymised IP address transmitted from your browser in the context of the use of Google Analytics is not combined with other data by Google. Only in exceptional cases is the full IP address transmitted to a server of Google in the USA and abbreviated there. In such cases we ensure, by means of contractual guarantees, that Google Inc. observes a sufficient level of data protection. According to Google Inc., the IP address is never combined with other data concerning the user.

Further information about the web analysis service we use can be found on the website of Google Analytics. A guide to how you can prevent the processing of your data by the web analysis service can be found at http://tools.google.com/dlpage/gaoptout?hl=en.

c.    Facebook Pixel
Our website measures conversions using visitor action pixels from Facebook, Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). These allow the behavior of site visitors to be tracked after they click on a Facebook ad to reach the provider's website. This allows an analysis of the effectiveness of Facebook advertisements for statistical and market research purposes and their future optimization.

The data collected is anonymous to us as operators of this website and we cannot use it to draw any conclusions about our users' identities. However, the data are stored and processed by Facebook, which may make a connection to your Facebook profile and which may use the data for its own advertising purposes, as stipulated in the Facebook privacy policy. This will allow Facebook to display ads both on Facebook and on third-party sites. We have no control over how this data is used.

Check out Facebook's privacy policy to learn more about protecting your privacy: https://www.facebook.com/about/privacy/.

You can also deactivate the custom audiences remarketing feature in the Ads Settings section at https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen You will first need to log into Facebook. If you do not have a Facebook account, you can opt out of usagebased advertising from Facebook on the website of the European Interactive Digital Advertising Alliance: http://www.youronlinechoices.com/de/praferenzmanagement/

8.    Notice concerning data transmission to the USA
For reasons of completeness, for users who have their residence or registered office in Switzerland, we would point out that in the USA the US authorities have put in place supervisory measures enabling them generally to store all personal data of all persons whose data have been transmitted from Switzerland to the USA. This is done without differentiation, restriction or exception based on the target being pursued, and without any objective criterion by which access of the US authorities to the data and the subsequent use thereof could be limited to very specific, strictly limited purposes capable of justifying the interference associated both with access to such data and with the use thereof. Please also note that no legal remedies apply in the USA for data subjects from Switzerland which would enable them to gain access to the relevant data and obtain the rectification or erasure thereof, i.e. there is no effective legal protection against general rights of access by US authorities. We explicitly ask data subjects to note this legal and de facto situation, in order to make an informed decision concerning their consent to the use of their data.

We would point out to users who are resident in a Member State of the EU that from the perspective of the European Union (partly on the basis of the matters addressed in this section) the USA does not have an adequate level of data protection. To the extent that we have explained in this data privacy statement that data recipients (e.g. Google) have their registered office in the USA, we will ensure, either by contractual regulations in regard to these companies or by ensuring the certification of these companies under the EU or Swiss US Privacy Shield, that your data held by our partners have an adequate level of protection. Right to information, rectification, erasure and restriction of processing; right to data portability. You have the right to receive information upon request regarding the personal data concerning you that are stored by us. In addition you have the right to rectification of inaccurate data and the right to erasure of your personal data, unless this is not possible because of a statutory duty of preservation or a legislation granting permission which allows us to process the data.

You also have the right to require us to surrender data which you have given us (right to data portability). On request we will also pass on the data to a third party of your choice. You have the right to receive the data in a commonly used file format.

You can contact us for the above purposes via our email address [shop@stadlerform.com]. For the purpose of the processing of your requests we may at our discretion require proof of identity.

9.    Data security
We use suitable technical and organisational security measures to protect the personal data stored by us from manipulation, partial or total loss, and unauthorised access by third parties. Our security measures are constantly being improved to bring them into line with technological developments.

You should at all times handle your access data confidentially and close the browser window when you have finished communicating with us, particularly if you share your computer with others.

We also take internal data protection very seriously. Our employees and the service provision companies acting on our behalf have been placed by us under an obligation of secrecy and observance of data protection provisions.

10.    Preservation of data
We store personal data only for as long as is necessary for the use of the aforementioned tracking and analysis services and the additional processing within the framework of our legitimate interest. We preserve contractual data for a longer period, since we are required to do so on the basis of statutory duties of preservation. Our duties of data preservation are based on financial reporting and tax law requirements, under which business communications, agreements entered into and accounting receipts are preserved for up to 10 years. If we no longer need such data for the provision of services for you, the data are blocked. This means that the data can then only be used for accounting purposes and tax purposes.

11.    Right to file complaints with a data protection supervisory authority
You have the right to file a complaint at any time with a data protection supervisory authority.