Frequently asked questions about Albert

If desired, it is possible to connect the drainage hose to Albert for permanent water drainage. For easier handling, we recommend taking out the water tank. After that, connect the drainage hose to the inner drain valve on the back of Albert. Put the water tank back and place the other end of the drainage hose in a water outlet. Please make sure the end of the hose is lower than the spout, otherwise the water will not drain, and flooding may occur.

Yes, it has a memory of 24 hours and switches back on after the power supply is interrupted. Albert even has an integrated timer where the switch on and switch off times can be programmed to the exact minute.

You may have positioned the hygrometer too far away from Albert. In order to compare both readings, it is important that the external measuring device is in the right place. Therefore, position your hygrometer by the air inlet at the back of Albert. Please note that every sensor, even that of Albert, has a tolerance range of usually +/- 5 %.

Your Albert needs a technical inspection by our service technician. Please return your Albert to the retail store where you purchased him from.

When the blinking symbol appears on the display, it means that the desired humidity has been reached and Albert will then switch himself off automatically.

You can set the desired humidity by pressing the knob hygrostat and using the rotary control to select the desired target humidity. Alternatively, the dehumidifier can be set to continuous running.

Please make sure the settings of your device are as per the operating instructions. The desired level of humidity may have already been reached. If this is not the case and Albert still does not dehumidify, return it to the retailer shop where you purchased it.

Yes, your settings will be saved. If Albert is switched off and then on again, the most recent settings used will be applied.

Is the answer to your problem missing? Please enter your question below and we will contact you.

* Mandatory fields