Frequently asked questions about Jasmine

If both LEDs are lit up, the interval mode is switched on. In interval mode, Jasmine diffuses the aroma for 10 minutes, switches off for 20 minutes and back on again for 10 minutes.

You can use any common household scents, fragrances, aroma oils or essential oils, as long as they contain NO alcohol. Alcohol can damage Jasmine. Units damaged by such agents are not covered by the warranty.

We recommend adding 2-3 drops into the water. You can adjust the number of drops depending on the desired intensity.

Empty all of the water inside Jasmine. Clean the water base with a damp cloth until there is no residue left. Make sure that no water gets into the air outlet. Fill Jasmine up with water again and add the new scent.

You can clean the water base with a common household decalcifier. Mix the decalcifier with water in line with its instructions. If you are not able to remove all the deposits, use a cleaning brush to clean the ultrasonic membrane. Please do not attempt to scratch the membrane clean with a hard item. In case of tough limescale, we recommend cleaning the device several times in a row. Make sure no water gets into the air outlet. After decalcifying, thoroughly rinse out the bottom part of the device and dry it. Clean the upper part regularly with a damp cloth.

No, Jasmine has to be switched on manually after the power supply is interrupted.

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