Frequently asked questions about Julia

With long-term use, limescale collects on the upper edge of Julia’s water container. In swing mode, this layer of limescale prevents the movement of the mist outlet.

Wipe the upper edge of the water container shown in the photo (no. 14) with a damp cloth to remove the layer of limescal.

No, Julia has to be switched on manually after the power supply is interrupted.

Here is a list with recommendations that influence how intense the scent is noticeable:

  • Increase the amount of oil/fragrance drops in the diffuser
  • Try different kind of fragrances/essential oils. How much the scent is noticeable depends mostly on the quality of the fragrance itself (synthetic, natural, ingredients, etc.). It is comparable with wine; quality is everything plus the scent also changes over time. Our experience is that the best results are achieved with 100% pure essential oils of a high quality and concentration
  • The room temperature and relative air humidity influence how noticeable the scent is. The drier the environment, the less noticeable is the scent
  • A high rate of air ventilation (opening windows and/or heating/air conditioning) has a direct influence on the scent because it makes it disappear faster. Reducing the air ventilation and not putting the aroma diffuser next to an air vent helps to increase the time the scent remains in the air and thus the noticeability. This also means no tilted windows
  • Make sure the aroma diffuser is positioned where you like the scent to be most noticeable, best at least 70 cm above the floor
  • Clean the inside of the aroma diffuser at least once a week and make sure to thoroughly clean the transducer from any oil/scent residues. The transducer can be clogged which results in a lower output and less noticeability of the scent
  • Check how much water/oil mix remains in the water base: of Julia after 18 hours in continuous mode or 54 hours in interval mode. In case there is more water/oil mix than just a little bit after this time, your aroma diffuser might need to be repaired

It is normal that the water inside an aroma diffuser warms up during operation. This is caused by the transducer (technical piece which produces the mist) during operation. Depending on the device and the amount of water remaining in the device, temperature can vary from 30°C to 65°C (86°F to 149°F). We strongly advise to keep the device covered with its lid. For refilling water or essential oil, please switch-off the device, unplug the power adapter and only then remove the cover to refill your aroma diffuser. Please make sure never to open the cover/lid during operation!

The appliance switches off automatically when the water container is empty. Julia will not be damaged when she runs out of water.

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