Frequently asked questions about Lucy

You can use any common household scents, fragrances, aroma oils or essential oils, as long as they contain NO alcohol. Alcohol can damage Lucy. Units damaged by such agents are not covered by the warranty.

No, Lucy has to be switched on manually after the power supply is interrupted.

  1.  Unplug the unit
  2.  Empty the water tank completely and rinse it out with warm water
  3.  Plug in the unit
  4.  First press the LED button and afterwards additionally the On/Off button
  5.  Keep pushing both buttons together for approx. 2-3 sec.
  6.  Afterwards the LED should blink twice
  7.  Then you can fill up the water tank and start Lucy again

Is the answer to your problem missing? Please enter your question below and we will contact you.

* Mandatory fields