Frequently asked questions about Anna
You have probably not waited long enough. After setting the thermostat accordingly, Anna switches back on automatically when the room temperature falls. Please note that it takes a few minutes after the automatic switch off until the heater switches back on again. You can set the thermostat a little higher and Anna will switch back on again.
Anna is not splash-proof and may not be used near water and in high humidity for safety reasons. If the humidity in the bathroom is high (e.g. after a shower), this can lead to Anna short-circuiting. Most heaters on the market are not suitable for use in the bathroom. Classification IP21 points out the protection against splashes.
Some of our customers find the smell of the air that comes out of Anna in the first few hours after putting her into operation to be unpleasant. This smell will dissipate and is nothing to worry about. However, we understand that this can be unpleasant. Here is how to make it go away faster: At the back of Anna you can find the air inlet. The air inlet is covered with an air filter and a grid. The grid is detachable, see picture. Please take off the grid and remove the air filter. You may wash out the air filter with a little bit of your favourite soap and warm water. Rinse it well and let it dry completely before you put it back on the air inlet and reattach the grid. The smell of the soap will conceal the unpleasant smell until it dissipates on its own.
