Frequently asked questions about Emma

Emma is a personal humidifier who will humidify the air around a person. Therefore we recommend that you set up Emma next to you. As she is not designed to humidify large rooms, there is little point describing her humidification performance.

Neither fragrance oils nor essential oils should be used with Emma. Using these types of fragrance can damage the plastic used to produce Emma and cause the appliance to malfunction.

Emma can be set up next to a PC or laptop if her mist outlet is turned away from your device. In principle, electronic devices should not come into contact with water. For that reason, Emma should also be kept at a safe distance from any electronic device.

Use at least a 10,000 mA battery pack/power bank in order to guarantee optimum runtime (up to 8 hours on the lowest setting) and press the battery pack/power bank button to connect the battery pack/power bank and switch on Emma.

The appliance switches off automatically when the water bottle is empty. Emma will not be damaged when she runs out of water.

Yes. Emma can be operated using distilled water without any problems.

There are three reasons why Emma may be leaking.

  • If the full water bottle is placed on the housing and taken off again several times in succession, a little bit of water will run into the tray each time. As a result of this, the tray will eventually overflow.
  • If the water tray is tilted sideways when removing the bottle at an angle and water gets into the air outlet opening in the process.
  • If Emma is carried around when the water tray and water bottle are full, the water can overflow. In principle, in order to stop water from getting into Emma’s housing, she should not be carried around when the bottle is full or only very carefully in an upright position.

However if water should leak out and get into the housing, you should disconnect the power cable immediately. Empty all the water out and then leave Emma to dry for at least 24 hours before putting her into operation again.

Is the answer to your problem missing? Please enter your question below and we will contact you.

* Mandatory fields