Frequently asked questions about Emma
There are three reasons why Emma may be leaking.
- If the full water bottle is placed on the housing and taken off again several times in succession, a little bit of water will run into the tray each time. As a result of this, the tray will eventually overflow.
- If the water tray is tilted sideways when removing the bottle at an angle and water gets into the air outlet opening in the process.
- If Emma is carried around when the water tray and water bottle are full, the water can overflow. In principle, in order to stop water from getting into Emma’s housing, she should not be carried around when the bottle is full or only very carefully in an upright position.
However if water should leak out and get into the housing, you should disconnect the power cable immediately. Empty all the water out and then leave Emma to dry for at least 24 hours before putting her into operation again.
We recommend that you clean Emma at least once a month. Important: No water should be allowed to get into the air outlet opening (1). Therefore the water tank should be removed by lifting it straight up. Some dripping may occur in the process due to the birdbath principle. The water tank (bottle) and water tray can then be cleaned separately.
Before you can clean Emma’s water tray, you have to remove her cover. You will then be able to empty the tray via the front of the tray where the mist outlet is located. Clean the tray using descaling agent or vinegar, then rinse it out thoroughly. Tip: Put some descaling agent or vinegar onto the cleaning brush provided in order to be able to clean the opening (2) as well as the water gauge (3) in the tray. After cleaning, rinse out the brush thoroughly and leave it to dry.
Fill the water bottle with warm water and then scrub the inside with a sponge or a brush. If there are lime deposits in the bottle, you should also use a household descaling agent or vinegar for cleaning. Then rinse out the bottle thoroughly and leave it to dry. Tip: Before using a sponge or brush, pour some descaling agent into the bottle, close tightly and shake well. This will dissolve the limescale quickly and easily.
Unscrew the tank cap, fill the tank with tap water mixed with decalcifying agent (mixing ratio according to the manufacturer's instructions). Then close the water tank and shake it thoroughly. Before opening the tank, press the valve in the middle of the tank cap to release the pressure. Then empty the tank and rinse it thoroughly with tap water. If necessary, remove residues with a household brush.