Frequently asked questions about Eva
The two dots show that the Remote Sensor™ has lost the connection to Eva. The Remote Sensor™ is the external sensor that measures the humidity in the room and that can also be used as a remote control. Without a connection to the Remote Sensor™, Eva can no longer measure the humidity precisely. To restore the radio connection, press any button on the Remote Sensor™ (apart from On/Off). If the two dots are still visible on Eva’s display, check that the distance between the Remote Sensor™ and Eva is approx. 3 to 5 m. Walls and floors between Eva and the Remote Sensor™ can disrupt the radio connection. Another reason for the lack of connection is when the batteries in the Remote Sensor™ need replacing. Replace the two AAA batteries with new ones and then activate the Remote Sensor™ by pressing any button on the Remote Sensor™ (apart from On/Off). The current humidity value should now be shown on Eva’s display
With ultrasonic technology, the water is converted into mist. At the same time, limescale in water is converted into minute particles, which are deposited as a white film on furniture. This is why we use an anticalc cartridge in Eva as it reduces the limescale content in the water. If the water is harder than 21 degree dH, this cartridge would have to be replaced very often, in order to prevent the white film. For this reason, we recommend using our evaporator or air cleaner (e.g. Oskar, Oskar big, or Robert) for very hard water.
If the anticalc cartridge is not replaced frequently enough, a white film of limescale is formed from the water. If you notice such a film, the cartridge needs to be replaced. A white film can also originate from water from decalcifying systems. In this case, however, it does not come from limescale but from the salt in the unit. Therefore, please use distilled water or hyper-filtrated (reverse-osmosis) water for Eva.
Run the cleaning mode at least once per month. The appliance must be off for at least 15 minutes prior to internal cleaning! Then remove the water tank, the mist chamber, the silicone cover, the Silver Cube and the fragrance container. Fill a cup with 200 ml of tap water mixed with descaling agent (mix according to the manufacturer’s instructions). Pour the liquid carefully into the water tray by holding the cup directly over the water tray. Do not pour the liquid into the water tray from high above the tray! Be sure that no liquid enters the air inlet opening. This will damage the appliance and will avoid any claim to the warranty.